Terms & Conditions
Terms & Conditions
For your comfort and safety Town House is a non-smoking establishment.
We regret no pets.
All prices are per person per night and include breakfast.
We require a deposit of £20 per room in order to confirm any bookings made directly with us. This can either be paid by cheque made out to D J Hancock or by direct bank transfer using the following details:
Sort code 40-45-01
Account number 71343246
Account name Mr D J Hancock & Mrs J E Hancock
Please note this is a personal account not a business account
All cancellations must be made by telephoning us on 01229 580172 or by email to email@example.com
Cancellations made outside of 48 hours before the scheduled check-in time will have the deposit refunded in full.
In the event of non-arrival or cancellation within 48 hours of the scheduled check-in time the deposit will be lost.
In the event of cancellation by ourselves, for any reason, a full refund will be given and alternative accommodation will be sought, (but we will not be held responsible if this is not possible).
We reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to other guests or are found to have been smoking on the premises.
Unfortunately, we do not have the facilities for processing credit or debit cards so all payments must be made in cash (plenty of ATM’s close by) or by bank transfer or personal cheque.
Arrival and Departure
All rooms are available from 15.00 hours, unless previously arranged.
All rooms to be vacated by 10.30 am on day of departure.
We have7 steps from the pavement to the front door with hand rails both sides. Entrance from the back of the house involves 2 small steps in the garden and a gentle slope to the back door. On entering the house there are 2 small steps down followed by 2 steps up into the lobby.
Our bedrooms are all on the 1st floor accessed via a split-level staircase consisting of 10 steps, onto the first landing followed by 8 more steps.
We regret we have no ground floor guest bedrooms.